Terms of service

Terms and Conditions of Sale and Use

1. Introduction

The naloraofficial.com website (hereinafter “the Site”) is operated by Liora Jewelry LLC, an American company with its registered office at 500 4th St NW Suite 102 #2464, Albuquerque, NM 87102, United States (hereinafter “Nalora”, “we”, “us”).

These terms and conditions of sale and use (hereinafter “the Conditions”) govern access to the Site and all orders placed with Nalora. By browsing the Site or placing an order, you accept these Conditions without reservation. If you do not agree with any of them, we invite you not to use the Site.

We reserve the right to modify these Conditions at any time. The applicable version is the one in force at the time of your order.

2. Site Access and Customer Account

The Site is accessible to any adult with the legal capacity to contract. By placing an order, you confirm that you are at least 18 years old.

You can order with or without a customer account. If you create an account, you are responsible for the confidentiality of your login credentials and for all activity carried out from your account. You agree to provide accurate information and to keep it up to date.

We reserve the right to refuse or cancel an order, suspend or close an account in the event of proven or suspected fraud, non-compliance with these Conditions, or inability to verify the information provided.

3. Products

Nalora offers personalized jewelry made to order. We take the utmost care in presenting our products. However, photographs and visuals are provided for illustrative purposes: slight variations in color, rendering, or dimensions may exist depending on your screen and the artisanal nature of the manufacturing process. These variations do not constitute a defect.

Personalizations (first names, dates, initials, messages) are reproduced exactly as you enter them when ordering. It is your responsibility to check the spelling and content before validating your purchase.

We reserve the right to refuse any personalization containing offensive, discriminatory, or unlawful content, or content infringing on the rights of third parties (trademarks, logos, protected works). In such a case, the order will be canceled and refunded.

4. Pricing

Prices are displayed in the currency selected on the Site, including all taxes where required by regulation, excluding any delivery costs indicated before order validation.

For deliveries outside the European Union or the United States, customs duties, import taxes, or customs clearance fees may be required by the authorities of your country upon receipt of the package. These costs are your responsibility and are not included in the sale price, unless otherwise stated during payment.

We reserve the right to modify our prices at any time. The applicable price is the one displayed at the time of your order validation. In the event of a clear pricing error, we will inform you and offer you the option to confirm the order at the correct price or to cancel it with a full refund.

5. Order Placement

The order process includes the following steps: selection of products and their personalization, addition to cart, entry of delivery and billing information, choice of payment method, review of the summary, and final validation.

Validation of your order constitutes acceptance of the prices, product descriptions, and these Conditions. A confirmation email will be sent to the address you provided. The sales contract is concluded upon receipt of this email.

Given the personalized nature of our products, you may modify or cancel your order free of charge within 24 hours of its validation by writing to us at contact@naloraofficial.com. After this period, manufacturing will have begun, and the order can no longer be modified or canceled.

6. Payment

Payment is made online at the time of order, using the methods offered during checkout (credit card, PayPal, Apple Pay, Google Pay, Shop Pay, or any other displayed method). Transactions are secured by our PCI DSS certified payment providers. We do not store any banking data.

The order is processed only after payment confirmation. In case of payment refusal or suspicion of fraud, we reserve the right to cancel the order.

7. Delivery

We deliver worldwide. Manufacturing and delivery times, as well as any associated costs, are specified in our Delivery Policy and reminded before order validation. Delivery times are indicative and run from the payment confirmation.

You are responsible for the accuracy of the delivery address provided. In the event of an incorrect or incomplete address leading to a return or loss of the package, re-shipping costs will be at your expense.

We invite you to check the condition of the package upon receipt and to report any damage within 48 hours, with supporting photos, to contact@naloraofficial.com.

8. Returns, Refunds, and Right of Withdrawal

As our jewelry is custom-made according to your specifications, the legal right of withdrawal does not apply (Article L221-28 of the French Consumer Code and Article 16 c of Directive 2011/83/EU).

Nevertheless, we grant you a 90-day commercial guarantee from delivery: you can return your jewelry to us, even engraved and even for a simple change of mind, and receive a refund. Each order also benefits from a 6-month quality guarantee. The terms are detailed in our Return and Refund Policy, which forms an integral part of these Conditions.

9. Legal Guarantees

If you reside in the European Union, you benefit from the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code for France) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), independently of our commercial guarantees. For any request in this regard, please write to us at contact@naloraofficial.com.

10. Intellectual Property

All elements of the Site (texts, photographs, visuals, logos, jewelry designs, Nalora brand) are protected by intellectual property law and remain the exclusive property of Liora Jewelry LLC or its partners. Any reproduction, representation, or exploitation, in whole or in part, without prior written authorization is prohibited.

By submitting personalization content (text, first name, message), you guarantee that you hold the necessary rights or authorization and grant us the right to reproduce it solely for the purpose of manufacturing your order.

11. Liability

We commit to exercising all necessary care in the execution of your orders. However, our liability cannot be engaged in case of non-performance or improper performance due to a case of force majeure, the act of a third party, or your fault (in particular an error in the personalization or the address provided).

We cannot be held responsible for indirect damages, nor for delays or losses attributable to carriers or customs authorities. In any event, our liability is limited to the amount of the order concerned.

Our jewelry items are ornaments and not toys. They are not suitable for children under 3 years old due to small parts.

12. Personal Data

The processing of your personal data is described in our Privacy Policy, accessible from the Site.

13. Customer Reviews

Reviews published on the Site come from customers who have made a purchase. We reserve the right not to publish reviews containing offensive, off-topic, or unlawful content.

14. Applicable Law and Disputes

These Conditions are subject to the laws of the State of New Mexico, United States, subject to the mandatory consumer protection provisions applicable in your country of residence, from which these Conditions cannot derogate.

In the event of a dispute, we invite you to contact us first at contact@naloraofficial.com to seek an amicable solution. If you reside in the European Union, you can also use the European online dispute resolution platform accessible at https://ec.europa.eu/consumers/odr, or a consumer mediator.

Failing an amicable resolution, the dispute may be brought before the competent courts.

15. General Provisions

If any clause of these Conditions were declared null or unenforceable, the other clauses would retain their full effect. The fact that Nalora does not avail itself of a breach of one of the Conditions does not constitute a waiver of its right to avail itself of it later.