Refund policy

Return and Refund Policy

Each Nalora jewelry piece is made to order and personalized for you. Our policy therefore works a little differently from a traditional store. Here's exactly what you can expect.

90 Days to Change Your Mind, Engraving Included

An engraved piece of jewelry is a significant purchase. We prefer that you choose it with peace of mind: you have 90 days from delivery to return it to us, even if it bears your engraving, even if you simply changed your mind.

Write to us at contact@naloraofficial.com with your order number: we will provide you with instructions within 24 business hours.
Return the jewelry in a condition that allows us to confirm it has not been damaged, if possible in its original box.
Return shipping is free: we cover the return costs.
We will refund the price of the jewelry within 10 business days after receiving the return, to your original payment method.

This guarantee applies to all products sold on naloraofficial.com, including items purchased on promotion or with a discount code. As part of the "3rd piece free" offer, the refund will be for the amount actually paid for the returned jewelry.

The legal right of withdrawal does not apply to personalized goods (Article L221-28 of the French Consumer Code, Article 16 c of European Directive 2011/83/EU). Our 90-day guarantee is a commercial commitment that goes beyond what the law provides.

A Problem with Your Jewelry: Re-made or Refunded, No Return Required

Within 90 days of delivery, you are entitled to a free re-manufacture or a full refund, without having to return the jewelry to us, if:

your jewelry arrived damaged or broken
your jewelry has a manufacturing defect
the engraving or personalization does not match what you entered when ordering
you received the wrong item
your package was declared lost by the carrier

Write to us at contact@naloraofficial.com with your order number and clear photos of the jewelry and, if applicable, the packaging. We process each request within 2 business days.

Refunds are issued to your original payment method within 5 to 10 business days after validation, depending on your bank.

Modify or Cancel Your Order

Production starts quickly. You can modify or cancel your order for free within 24 hours of its validation. Write to us at contact@naloraofficial.com with your order number and the desired modification. After this period, your jewelry is already in production and can no longer be modified or canceled.

Please double-check the spelling of each first name, date, or message before finalizing your purchase. What you enter is exactly what we engrave.

Error in Entered Personalization

If you notice a typo or an error in the information you provided after the 24-hour period, you can use your 90-day guarantee, or ask us to remake your jewelry with the corrected personalization at 50% of the original price, with free standard shipping. Contact us at contact@naloraofficial.com with your order number and the correction to be made.

6-Month Quality Guarantee

Beyond the 90-day guarantee, each Nalora jewelry piece is covered by a 6-month warranty against manufacturing defects, including tarnishing, discoloration, and clasp or chain failure under normal wear. This warranty does not cover damage due to accident, improper care, exposure to chemicals or perfume, or normal wear and tear. To claim the warranty, please write to us with your order number and photos of the issue.

Gift Orders

If your jewelry was a gift and arrived damaged or defective, the recipient can contact us directly with the order number or the buyer's email address. Refunds are always issued to the original buyer.

Late or Missing Refund

If a validated refund does not appear on your statement after 10 business days, first check with your bank or card issuer, as processing times may vary. If it still hasn't arrived, contact us at contact@naloraofficial.com and we will take care of it immediately.